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Returns and Refunds Policy

 

Thank you for shopping at Charlestown Bathrooms.

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If you are not entirely satisfied with your purchase, we're here to help.

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Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

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To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

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Products that do not meet these criteria will not be considered for return.

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Please contact us before you send the product:

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Send the product with its original packing and the receipt or proof of purchase, to:

Unit 1 & 2 Bridge Street,

Stlaybridge

Tameside

SK15 1PZ

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Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Charlestown Bathrooms.

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Damaged items

If you received a damaged product, please notify us immediately for assistance.

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Sale items

Sale items can be refunded.

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Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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